Benefits Homepage

Procedures

If you have claims issues or questions about any of your policies, please follow the following procedure.

Claim or Questions Procedure
CONTACT THE INSURANCE COMPANY Contact the insurance company directly by using the attached contact information, or the phone number on the back of your insurance card. They will ask you for your identification number on the front of the card to insure accuracy. The insurance company is the best resource for quick resolution. If you lose your HealthScope card you can request a new card, and print temporary cards by logging into the HealthScope website at https://connect.healthaxis.com/hsb.aspx. For any other company cards or policies contact The Corley Agency.
CONTACT The Corley Agency In the event that you do not receive a satisfactory solution, the next step is to contact The Corley Agency for all insurance needs or questions. They will assist you in finding a solution. They can be reached by telephone at (877) 506-3959. 401K questions and enrollment will be processed by Schwab. Contact them toll free at (800) 724-7526 or visit their website. www.schwabplan.com
Contact Amy Rowan in The Benefits Department if the need arises for major issues.

We have outlined these procedures for efficient resolutions for all employee benefit issues.

PLEASE FOLLOW THIS PROCEDURE.

Contacts

BENEFITS DEPARTMENT

Metromont Benefits Department

Abby Morton
864-605-5144
amorton@metromont.com

Metromont Benefits Department
2802 White Horse Road
Greenville, SC 29611

MEDICAL

HealthScope, HST, PHCS

Customer Service:
(800) 399-7187 Toll Free

HST Patient Advocacy Center
(888) 837-2237
Fax Number: (949) 891-0420
Email: patientadvocacy@hstechnology.com

PHCS Physician Network CLICK HERE

Epiphany RX

Customer Service:

EpiphanyRX Customer Service 844-820-3260

Homescripts Mail order: 888-239-7690

EpiphanyRX Member Services Login

HSA

HSA Bank

Customer Service:
(800) 357-6246 Toll-Free
7am-9pm (PST)
877-851-7041 Fax

Mailing Address:
P. O. Box 939
Sheboygan, WI 53082-0939

Account Holder Weblink: http://www.hsabank.com/hsabank/Accountholders.aspx
Internet Banking Login/Signup: https://secure.hsabank.com/ibanking3/

Teladoc

Teladoc

Customer Service:
Call 1-800-Teladoc (1-800-835-2362) to request a telephone or video consultation.

Mailing Address:
1945 Lakepointe Dr.
Lewisville, TX 75057

Weblink: http://www.teladoc.com

Vitality

Vitality

Customer Service:
Call (877) 224-7117

Mailing Address:
1945 Lakepointe Dr.
Lewisville, TX 75057

Weblink: http://www.powerofvitality.com

Vision

Superior Vision

Customer Service:
(800) 507-3800 Toll-free

Claims Mailing Address:
Superior Vision Services, Inc.
P O Box 967
Rancho Cordova, CA 95741

Member Login: Click Here

Policyholder Service Email: webmail@superiorvision.com

FSA DEPENDENT CARE SPENDING

HealthScope

Customer Service:
(877) 385-8775

Mailing Address:
PO Box 30111, Lansing MI 48909
flexservices@healthscopebenefits.com

DENTAL CONTACTS

HealthScope

Customer Service (800) 399-7187 Toll Free

Claim Address:
HealthScope Benefits
P O Box 99005
Lubbock, TX 79490-9005

HealthScope WEBLINK
HealthScope Login

DISABILITY & BASIC + OPTIONAL LIFE

LINCOLN FINANCIAL GROUP

Customer Service Center
800-423-2765 Toll-free
Press “Option 1” for claims
Press “Option 2” for other questions
866-STD-CALL (866-783-2255) One Call STD Claim Submissions

Claims questions: claims@LFG.com
Other Customer Service: clientservices@LFG.com

To submit claims: disabilitlyclaims@LFG.com

EAP

EMPLOYEE CONNECT ASSISTANCE PROGRAM (EAP)

Customer Service:
(855) 327-4463 Toll-free

(24-hour assistance via toll-free number and web)
CLICK HERE to set up your Username and Password (organization Web Id=Lincoln)

VOLUNTARY LIFE

Transamerica

Policyholder Customer Service
1 (888) 763-7474 , M-T 7:00 a.m. – 6:00 p.m. Fri. 7:00 a.m. – 5:00 p.m.(Central)

Policyholder Login:
https://customers.transamericaemployeebenefits.com/Portal/Home/Default

401K PENSION

MassMutual Retirement Services

1-800-743-5274
www.massmutual.com

BENEFITS ADMINISTRATION

THE CORLEY AGENCY

Mailing Address:
390 Mallory Station Road, Suite 108
FRANKLIN, TN 37067
615-771-0097
615-656-7492 Fax

JANET STORY, Customer Service
615-778-2158 Direct Phone
janet@corleyagency.com

JASON CORLEY, President
615-778-2160 Direct Phone
jason@corleyagency.com